The Problem
A global energy provider with over 300 employees faced a painful problem: customer wait times.
Inbound calls were backing up. Hold times were long. Customers were frustrated. The support team was stretched thin. Payroll hours kept climbing — and yet, the problem wasn’t improving.
If you listened to the hype, the answer would have been another chatbot pasted onto their website or another training seminar led by a “LinkedIn AI expert.” But the company had already tried gimmicks. They needed something that worked.
The Solution
We built Brenda, an inbound call center agent designed to:
- Answer calls immediately
- Route customers correctly the first time
- Handle common requests end-to-end
- Log every interaction directly into the company’s system
Brenda wasn’t a demo. She wasn’t a “pack of prompts.” She was integrated into the actual call center workflow.
The Results
In the first 45 days:
- 6,000+ calls handled
- 85% drop in wait time
- 300 payroll hours saved
The company’s Product Manager reported these results directly to us. Real numbers. Real impact.
The Truth About the “Experts”
Here’s the part that makes me angry: while this energy provider was solving a real customer pain point, the loudest voices online were still selling ebooks full of prompts and “10 AI hacks” that don’t save a single business owner a dime.
SMBs deserve better. They deserve partners who can show proof, not noise.
Why This Matters for SMBs
When customers get faster service and your team spends fewer hours on repetitive calls, it’s not hype — it’s measurable value.
And that’s the whole point: AI only matters if it shows up in your P&L.
Where Studio98 Fits
We don’t teach theory. We don’t hype trends. We build agents that:
- Drop directly into your workflow
- Save hard dollars, not just “time”
- Improve both customer experience and your bottom line
That’s the line in the sand. If your vendor can’t show results like Brenda’s, they’re selling you smoke.
Our 30-Day ROI Guarantee
If your Performance Dashboard doesn’t show hard-dollar cash gains by Day 30, you get a 125% refund. No fine print. No “time saved” fluff. Just dollars back.
We don’t do theory. We do proof.