Why SMBs Need a Playbook The last thing small and mid-sized businesses need is more noise. AI isn’t about chasing every trend. It’s about creating...
The Next 12 Months for SMBs: A Low-Drama AI Playbook
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Pricing, Pilots, and Guarantees: No-Hype Ways to Buy AI
The Problem with Buying AI Today Let’s be honest: most AI vendors aren’t selling transformation. They’re selling tricks. Here’s what they don’t tell...
Agentic Systems that Learn: The Only Way Across the Divide
Why Most AI Fails Here’s why 95% of AI pilots never make it into production: most of what’s sold to business owners isn’t built to last. Chatbots...
Your First 48 Hours with S98.ai: What You’ll Get and When
Why the First 48 Hours Matter Most AI pilots drag on. Endless kickoff meetings. Weeks of “alignment.” Months before you see anything in production....
Data, Privacy, Guardrails: A Plain-English Policy You Can Ship This Week
Why Guardrails Matter AI isn’t dangerous because the tech is bad. It’s dangerous when companies use it without boundaries. That’s why so many...
Shadow AI → Sanctioned AI: Harness What Your Team Already Does
The Reality in Every SMB Here’s the truth most leaders don’t want to admit: your team is already using AI. Research shows about 90% of employees are...
Start Here: Back-Office Automation Usually Beats Front-Office Hype
The Hype vs. the Reality The loudest voices in AI push shiny front-office tools: “AI will write all your marketing!” “AI will close your sales deals...
25,000 Calls a Day, Trained by Karen: Sales Coaching Without Snake Oil
The Problem Sales teams live or die on training. The right skills can close a deal. The wrong habits can sink one. But traditional training is...
6,000 Calls Answered, 85% Lower Wait Time: Meet Brenda
The Problem A global energy provider with over 300 employees faced a painful problem: customer wait times. Inbound calls were backing up. Hold times...
7,500 Resumes, $121,874.99 Saved: Recruiting Agents at a National Sales Organization
The Problem A national sales organization was expanding aggressively into the United States. Their growth hinged on one thing: hiring. But scaling a...